1. Patient Visit Cancellation Rights
Patients or account guardians can cancel a home visit request directly through the app at any point prior to the doctor commencing the consultation.
No cancellation fee or penalty is charged for cancellations made before the doctor arrives at your door.
2. Doctor-Initiated Cancellation or Unavailability
In rare instances where an accepted doctor experiences an emergency medical call, vehicle breakdown, or acute delay, the visit may be cancelled by the doctor.
Upon doctor cancellation, the system immediately notifies the patient, releases the booking slot, and allows the patient to select another available doctor without charge.
3. Payment & Settlement Refund Model
Because consultation fees are collected upon completion of the home visit, cancelled visits incur zero charges — meaning no refund processing delay occurs.
If an online digital payment was collected upfront and the visit is cancelled prior to consultation completion, a full 100% refund is automatically initiated to the original payment source within 24 hours (settling within 5-7 business days depending on your bank).
4. Overcharge & Billing Dispute Resolution
If you believe you were mistakenly charged an incorrect fee or billed for an uncompleted visit, contact our support team immediately at support.kisaankrushi@gmail.com with your booking reference ID.
Our finance audit team will investigate the dispute within 48 hours and issue a full credit or refund where an overcharge or uncompleted visit is verified.